Discretionary Housing Payment Policy 2022-23

21.1 The Council recognises the importance of publicising DHP arrangements especially in the current environment.

Steps taken will include:

• offering advice on DHP where relevant when customers contact benefits staff to query entitlement
• identify and assist affected customers and work with partners to raise awareness and encourage take up
• having up to date information on the Council's website and service directories
• work actively with relevant partners to ensure that alternative advice and action is considered as necessary, for example, referral to Housing Options, signpost for debt or benefit advice, SWAN network and Stockton Information Directory
• proactive consideration of potential entitlement to DHP