Discretionary Housing Payment Policy 2022-23

17.1 Once a decision is made, the claimant will be notified in writing. The notification will be sent by email or post.

17.2 Where the application is unsuccessful, the notification will include:

• the reason for the decision
• the right to ask for a review
• how to ask for a review
• the agency you have been referred or signposted to if appropriate
• there is no right of appeal

17.3 Where the application is successful, the notification will include:

• the weekly amount of the award
• the period of the award
• whether it will be paid in arrears or in advance
• the payment method, date of payment and the payee
• the need to report changes in circumstances
• the agency the claimant has been referred or signposted to if appropriate