Contact Customer Services
You can contact us online or by phone. If there is a need for a face to face appointment at one of our Customer Service Centres we will book one for you.
Stockton-on-Tees Borough Council offices will be opening on reduced hours during the festive period. See our Festive opening hours page for further details.
My Council
You can use your 'My Council' account to request a service online or to track progress of existing requests. By signing up to your 'My Council' account, you can also request to subscribe to the Council's monthly newsletter, keeping you up-to-date with the latest new.
Login to My Council or create an account
Contact us online
Our online services are available via the Council website 24 hours a day 7 days a week. You can contact us to apply for a service, make a payment, report a problem or make a complaint.
We are continually developing online services and not all are available yet. If you haven't found what you are looking for please contact us by the following methods below:
Contact us about Housing Benefits and Council Tax Benefits
Care for your area - careforyourarea@stockton.gov.uk . Webchat is now available for this service.
Telephone Contact Centre
You can normally contact us from 8.30am to 5pm Monday to Friday. Service specific opening times are available in the following table.
| Service | Contact | Opening times |
|---|---|---|
| Back on Track | 01642 524180 | Friday - lines close at 3:30pm |
| Benefits | 01642 393829 | Saturday - lines open 9:30am to 12:30pm |
| Blue badges | 01642 524441 | Saturday - lines open 9:30am to 12:30pm |
| Bus passes | 01642 526662 | Saturday - lines open 9:30am to 12:30pm |
| Business rates | 01642 397108 | Saturday - lines open 9:30am to 12:30pm |
| Care for your area | 01642 391959 | Saturday - lines open 9:30am to 12:30pm |
| Change of address | 01642 397108 | Saturday - lines open 9:30am to 12:30pm |
| Children and Adult Services | 01642 527764 | Friday - lines close at 4:30pm |
| Community Transport (term time) | 01642 527117 | Monday - Friday lines open 8am to 5pm |
| Council Tax | 01642 397108 | Saturday - lines open 9:30am to 12:30pm |
| Environmental Health | 01642 526575 | Saturday - lines open 9:30am to 12:30pm |
| Homelessness and Housing Solutions | 01642 528389 | Friday - lines close at 4:30pm |
| Learning and Skills Service | 01642 527904 | |
| Parking | 01642 528499 | Saturday - lines open 9:30am to 12:30pm |
| Payments | 03305556780 | Saturday - lines open 9:30am to 12:30pm |
| Planning | 01642 526022 | |
| Private Sector Housing | 01642 527797 | |
| Public Health | 01642 528474 | |
| Schools | 01642 526605 | |
| Street Lighting | 01642 526769 | Saturday - lines open 9:30am to 12:30pm |
| Warm Homes Healthy People | 01642 528215 | Friday - lines close at 4:30pm |
| Welfare Rights | 01642 526141 | Friday - lines close at 4:30pm |
Customer Service Centres
Our Customer Service Centres are open Monday to Friday 9:30am to 4:30pm for the collection of recycling equipment, digital assistance and pre-arranged face to face appointments.
Our centres have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Library staff are also available in each of our centres to help you to access our online services.
Stockton Library and Customer Service Centre
Address: Church Road, Stockton-on-Tees, TS18 1TU.
Billingham Library and Customer Service Centre
Address: Billingham Town Centre, Stockton-on-Tees, TS23 2LN.
Thornaby Library and Customer Service Centre
Address: Thornaby Town Centre, Pavilion Shopping Centre, TS17 9EW.
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