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Festive opening hours

Stockton-on-Tees Borough Council offices will be opening on reduced hours during the festive period. Opening times for all services will return to normal from 2 January 2025.

Christmas opening hours - Our Council Blue_solid

Customer Services contact numbers

  • Main Switchboard 01642 393939
  • Care for Your Area 01642 391959
  • Council Tax 01642 397108
  • Housing Benefits 01642 393829

Emergency contact numbers

  • Adults' Helpline 01642 527764
  • Children's Helpline 01642 130080
  • Out of hours duty team 01642 524552
  • Homelessness and Housing Solutions 01642 528389

Customer Services Telephone Contact Centre opening hours

DateOpening hours
Monday 23 December 20248:30am to 5pm
Tuesday 24 December 20248:30am to 1pm
Wednesday 25 and Thursday 26 December 2024Closed
Friday 27 December 20248:30am to 5pm
Saturday 28 December 20249:30am to 12:30pm
Sunday 29 December 2024Closed
Monday 30 December 20248:30am to 5pm
Tuesday 31 December 20248:30am to 1pm
Wednesday 1 January 2025Closed

 

Christmas Eve and New Years Eve telephone lines will remain open for Children and Adults services and Homelessness and Housing solutions until 5pm (all other service will close at 1pm).

Customer Service face to face opening hours

DateOpening hours
Monday 23 December 20248:30am to 5pm
Tuesday 24 December 202410am to 1pm
Wednesday 25 and Thursday 26 December 2024Closed
Friday 27 December 202410am to 5pm
Saturday 28 and Sunday 29 December 2024Closed
Monday 30 December 202410am to 5pm
Tuesday 31 December 202410am to 1pm
Wednesday 1 January 2025Closed

 

Registration Services at Nightingale House, Stockton, and Bereavement Services at Stockton-on-Tees Crematorium opening hours

DateRegistration Services opening hoursBereavement Services opening hours

Monday 23 and Tuesday 24 December 2024

8:30am to 5pm

8:30am to 5pm

Wednesday 25 and Thursday 26 December 2024

Closed

Closed

Friday 27 December 2024

8:30am to 4:30pm

8:30am to 4:30pm

Saturday 28 December 2024

8:30am to 5pm

Closed

Sunday 29 December 2024

Closed

Closed

Monday 30 and Tuesday 31 December 20248:30am to 5pm8:30am to 5pm
Wednesday 1 January 2025ClosedClosed

 

Library opening hours - Stockton, Billingham, Thornaby Central, Norton, Yarm, Ingleby Barwick Libraries and mobile library services

Our libraries will be open 10am to 1pm on Christmas Eve, closed Christmas Day and Boxing Day. Library opening hours will vary during the Christmas period, please speak to your local library for their opening times.

The mobile library will stop its rounds from Monday 23 December 2024 until Monday 6 January 2025.

Christmas waste and recycling collections

DateCollection
Tuesday 24 December 2024Normal collection
Wednesday 25 December 2024Bank holiday - no collection
Thursday 26 December 2024Bank holiday - no collection
Friday 27 December 2024Collection (Wednesday catch up)
Saturday 28 December 2024Collection (Thursday catch up)
Monday 30 December 2024Collection (Friday catch up)
Tuesday 31 December 2024Normal collection
Wednesday 1 January 2025Bank holiday - no collection
Thursday 2 January 2025Collection (Wednesday catch up)
Friday 3 January 2025Collection (Thursday catch up)
Saturday 4 January 2025Collection (Friday catch up)


Real Christmas tree collections

Christmas trees will be collected on normal collection day, commencing Tuesday 7 January 2025. Alternatively, you can recycle your tree at the Haverton Hill household waste recycling centre in Billingham.

 

 

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