Back on Track Policy 2023-24

7.1 Notification of decisions

Once a decision on the application has been made, the applicant and specialist provider if relevant will be notified of the outcome in writing. In addition, crisis and settlement support decisions may also be notified verbally over the telephone or via text if the applicant agrees.

The notification letter will include the following:

• where Back on Track support is awarded, the item or items to be provided and the period of the award if relevant
• where the Back on Track support awarded does not provide all support requested, the reasons for this decision
• where Back on Track support is not awarded, the reasons for this decision
• the applicant's review rights
• information on who to contact if they need further information or advice
• the duty to notify the Council of any changes in their circumstances, which may affect their award

7.2 Decision reviews for crisis support and settlement support

Back on Track assistance is not subject to any statutory appeals mechanism.

Any request for a review will be subject to the following:

• an applicant who disagrees with the decision on their Back on Track application may dispute the decision and request a review. The request for a review can be made by the applicant, their appointee, their carer, their advocate or a third party, with the applicant's consent where appropriate
• disputes will be considered where they are received by the Welfare Support Team in writing, verbally or by email within one calendar month of the written decision being issued to the applicant
• disputes will be considered by the review officer not involved in the original decision and the outcome will be confirmed in writing either by email or letter