Tree and woodland management policies and procedures

The Council will respond to general incident reports within 1 to10 days and all emergency call outs within 1 working day.

During normal working hours between 7.30am to 3.30pm, the Grounds Maintenance team will respond to incident reports and emergency calls outs via the customer service team on 01642 391959.  Outside these normal working hours the Council will respond to incidents reported via the CCTV security centre on 01642 528989.

If an emergency call out is received outside normal working hours we will only respond to incidents that directly affect the safe use of the public Highway or cause significant direct damage to property.  This will only include undertaking the minimum work necessary to make the site safe for example cordoning off affected areas and / or removing obstructions, debris, fallen trees or branches from the public Highway or affected properties.  Once minimum works have been undertaken, any remaining clearance works or other non-urgent remedial works will be dealt with during normal working hours.