Community Safety CCTV - Annual Standards Report 2023 to 2024

Service standards

Requirement	Review of Compliance
1. Ensure that the CCTV control room is staffed by the minimum staffing levels 24 hours a day 7 days a week.	The CCTV control room was operational 24/7 for the period covering 2022/23. Staffing levels were maintained as per manning level requirements.
2. When requested, provide CCTV evidence to Police and other enforcement agencies within 7 days of written request.	All requests were achieved within the 7-day time scale target.
3. Meet Security Industry Authority (SIA) licensing requirements for Public Space Surveillance.	All CCTV operators hold SIA licencing licenses in both Security and CCTV. The Corporate management team hold non-front-line badges.
4. Ensure that at least 99% of on- street CCTV cameras are fully operational at all times.	Averages of 99% of cameras were operational during year 2022 to 2023.
5. Provide and maintain a CCTV Code of Practice agreed by the Council and Cleveland Police.	The Codes of Practice are shared with Police colleagues annually and the last updated was April 2020.
6. Maintain the system using an external contractor who will provide emergency call-out and repair services.	A bespoke and specific contract is in place, provided by one of the national CCTV suppliers through a tendering process.

No further action required for each requirement.