Registration Services performance
Key Performance Indicators - 1 April 2023 to 31 March 2024
| Registration timelines | National target | Performance rating |
|---|---|---|
| % of births registered within 42 days | 98% | compliant 99% |
| % of still-births registered within 42 days | 98% | compliant 100% |
| % of deaths with MCCDs (no coronial involvement) registered within 5 days | 90% | non-compliant 89% |
| Availability of appointments (within days of request) | National target | Performance rating |
|---|---|---|
| Births and declarations within 5 working days | 95% | compliant 98% |
| Still-births within 2 working days | 95% | compliant 100% |
| Deaths and declarations within 2 working days | 95% | compliant 99% |
| Notices of marriage and civil partnership within 10 working days to allow the marriage or civil partnership to proceed at a time and venue of the customer's choice where reasonable and practical | 95% | compliant 100% |
| Customer satisfaction | National target | Performance rating |
|---|---|---|
| % of customer satisfaction (responses taken from returned surveys) | 95% | compliant 99% |
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