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Private Sector Housing Civil Penalty Policy

14.0 Complaints and Redress

14.1 If you have any complaints about this policy we will investigate your complaint and will look carefully at the issue you have raised.

14.2 Please forward any complaints regarding this policy to the Private Sector Housing team by email: privatesectorhousing@stockton.gov.uk  or telephone: 01642 527797.

14.3 We will respond to a complaint as quickly as possible. Generally this will be within 10 working days.

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