Local Enforcement Plan 2024

8.1. In order to ensure that the council is providing an effective planning enforcement service, it has identified a number of ways in which it can monitor its performance and where necessary take appropriate action to remedy any shortcomings in the service it is providing.

8.2. Our service targets which ensure our performance can be measured are:

• 70% of enforcement case closed where no breach identified within 20 working days
• 60% of enforcement requests receiving an initial response, for example no breach of control identified or further investigation to be undertaken, within 10 working days
• 60% of planning enforcement cases, where the case actions are determined within the established priority timescales

8.3. In all planning related matters, no two cases are the same and although the council will aim to meet with the timeframes and service standards identified there may be unforeseen delays. Where these matters arise, the council will notify any complainant of any such circumstance at an appropriate time.

Complaints about the service

8.4. Should you be unhappy about with advice you have received, the action being taken, or the level service you have received by a member of the Planning Services team in exercising our planning enforcement functions, contact us:

Phone: 01642 526022

Email: planningdevelopmentservices@stockton.gov.uk

Alternatively, you can complain using the council's corporate complaints process:

Phone: 01642 527521

Email: foiandcomplaints@stockton.gov.uk