Apply to become an ECO4 Flex installer

Apply to become an ECO4 Installer

Please complete a Stockton-on-Tees Borough Council form.

Apply become an ECO4 Flex installer.

How you will know your application is successful

If your registration form is approved, you will be issued a privacy notice and data sharing agreement for signing.

Once the signed data sharing agreement has been returned, checked and signed by us you will be issued with a copy of our ECO Flex resident assessment form.

You will be responsible for completing the ECO Flex resident assessment form with the householder and submitting it to us along with digital copies of supporting evidence you have collected from the householder, for example, proof of income or council tax benefit.

Are there any fees involved?

There is an administration fee of £50 plus VAT, which is currently 20% per address you submit for assessment under this scheme. This will be charged for all applications, including those we can't provide a declaration for due to the household not qualifying or the address being in an area outside our boundary.

This fee must be paid by you and must not in any circumstances be passed onto the householders receiving assistance from the scheme.

We will invoice you for the fees quarterly with payments expected within 30 days.

Terms and conditions

You will be responsible for explaining to the householder that ECO Flex is a private sector led scheme and that funding for improvements is awarded by energy suppliers.

Householders must be made aware that Stockton-on-Tees Borough Council has limited involvement in the scheme and is not responsible for issuing the funding, appointing contractors and installing or checking the quality of works.

Regular contact must be maintained with the resident, therefore you must leave the householder with your company contact details, including a named contact, phone number, email address and advise the householder that all enquires relating to their application should be made directly to you and not to the council.

Upon completion of installs you must leave the householder with details of any relevant guarantees, warranties and associated paperwork.

Non-compliance - Data sharing agreement

All installers and representatives working on their behalf, including self-employed lead generators, must fully comply with all the requirements set out above and within the data sharing agreement. Any installer found in breach of these requirements will have their registration revoked and will no longer receive LA Flex Declarations from Stockton-on-Tees Borough Council.

Non-compliance - Quality of work

All installers and representatives working on their behalf, including self-employed lead generators, must work in accordance with MCS, PAS and TrustMark accreditations.

Any installer found in breach of these requirements will have their registration revoked, OFGEM will be notified and any issues relating to poor quality work will be reported to Trustmark. Spot-checks will be undertaken by the Local Authority and the installer or their representatives will no longer receive LA Flex Declarations from Stockton-on-Tees Borough Council.

Reporting

You will be required to provide a quarterly summary of all work undertaken, including numbers and types of measures installed, location of each measure, date of installation, EPC band improvements, CO2 savings achieved and information on measures that did not proceed and the reason why.

Instructions on how to submit the reporting will be provided upon successful registration.

Contact us

For further information contact the team on energy@stockton.gov.uk.